Skills that keep projects moving and incidents under control.

Planning and coordinating multi-step deployments, aligning timelines between customers, installers and internal teams, tracking risks and making sure work does not block on small details.

Mapping messy “how we actually do it” flows, finding bottlenecks and introducing lightweight changes: better routing, templates, clearer responsibilities and documentation that people actually use.

Translating between engineering, support and non-technical customers. Setting expectations, de-escalating when things go wrong and keeping everyone aligned on what happens next.

Building internal documentation, playbooks and FAQs for support teams. My rule: if we solve something twice, it gets documented and made easier the third time.

Practical experience with IP cameras, PoE injectors, LTE/5G routers, remote management portals and real-world signal issues. Comfortable digging into logs, remote CLI, SSH and configuration to restore service.

Using simple metrics and dashboards to prioritise work: false-alert rates, ticket volumes, response times, per-site incident patterns. Enough data to make decisions, but still fast and practical.

Experience with ticketing systems like Zendesk, internal support tools, remote desktops and device management portals. I enjoy connecting these tools into something that feels like a single system to the team.

I keep expanding my technical base – from scripting and basic Python to learning Unreal Engine and exploring how tools like AI can support documentation and troubleshooting.